Shipping & Returns
SOUTHLANDS FABRIC AND SEWIING SHIPPING AND HANDLING POLICIES
Most orders are received at Southlands Fabric and Sewing Centre via our web site with credit card or Paypal as the standard and preferred payment method.
ORDERING BY MAIL: If you prefer, you may send a money order or a bank cheque to the
address below (we do not accept personal cheques). Please address any mail or fax correspondence to the attention of
“Michelle”, so that we may process your request A.S.A.P. Orders accompanied by a money order
are processed when received. To prevent delays, make sure that your order includes item
description, item number and quantity. Also make sure you include your name, address and
PAYMENT OF YOUR ORDER:
We accept Visa, MasterCard, Paypal, money orders, direct deposit and bank cheques.
(Please make all cheques payable to Southlands Fabric and Sewing Centre).
Southlands Fabric & Sewing Centre
29 Yampi Way, WILLETTON WA 6155
SHIPPING & DELIVERY TIME ESTIMATES
Our estimated shipping dates are based on several factors, including your destination address
and how quickly we can obtain and assemble items for shipment.
We will ship 90% of all goods ordered within 1-2 working days. However if the items are not in stock orders can take upto 10-14 days. You will be notified by email or phone if this happens. All sewing machines ordered will be delivered by Courier and will need to be signed for. If you are not home when goods are to be delivery a note will be put on your door for pick from the Couriers Depot.
HOW ARE SHIPPING COSTS CALCULATED?
All bulk shipping costs are calculated using the standard shipping calculator provided by our
designated courier plus a standard $15 cost for shipping materials, labeling and handling. Smaller items are shipped in Australia Post Pre-Paid Satchels.
Questions or comments? Please contact us by Email
PROCESSING & SHIPMENTS
Orders placed are generally processed and shipped within 2 business days if the items are in
stock. If an ordered product is out of stock, you will be notified via email and the item will be
shipped upon arrival.
NOTIFICATIONS & EMAILS
After your order has been processed and shipped, we will send you a confirmation email. It will
include a list of the items you ordered, the address that the shipment will be sent to, and the total
amount that will be charged to your credit card, paypal. You will also receive an order number that can be referenced, in case you have any questions, concerns, or you would like to request a change to your order. Send us an email or call Michelle aon93328277during business hours.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us by email.
WHY WAS MY PACKAGE UNDELIVERABLE?
Couriers may deem a package undeliverable for one of the following reasons:
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the
unintended recipient. Please double-check your address carefully when placing a new order. We will only be able to deliver to established home/business addresses.
CARRIER DOES NOT DELIVER TO THE ADDRESS.
The courier service may not deliver to some addresses. In any case it will be necessary to
resolve these issues with your delivery service.
FAILED DELIVERY ATTEMPTS.
Most courier services make three attempts to deliver a package. If the business address
designated is not open during business hours and able to accept your delivery, and the driver
cannot locate a secure drop point for it, he or she may make up to two additional attempts to
deliver your goods. We are not responsible if your designated business address was closed
during any of these delivery attempts during business hours and, as a result, the delivery service
returns the package to us as undeliverable. In such cases, an additional fee will apply to reship
your goods. If you choose to cancel your order after such an instance of non-delivery, we will
deduct the original shipping fee from your refund, as well as any additional applicable restocking
charges. Courier fees may apply for all repeated delivery attempts and return delivery service.
RETURNS AND REFUND POLICY
REFUNDS: Because we are very careful to accurately describe our goods, and in most cases the
buyer has had ample opportunity to examine the title and determine its appropriateness for their
use, returns will be accepted and complete refunds given only under very specific circumstances.
REFUNDS AND RETURNS WILL NOT BE ACCEPTED FOR BOOKS OR CD’S
All damages must be reported to Southlands Fabric and Sewing Centre within three (3) working days upon delivery. Failure to report any damages will release Southlands Fabric and Sewing Centre from any and all claims. It is the responsibility of the customers receiving personnel to check all shipping cartons for discrepancies (e.g., dents, punctures). All discrepancies to the shipping package should be noted on the carriers paperwork and documented. If, after opening the package, it is found that there is damage to the product, the carton is to be examined to determine that the damage was due to shipping. Failure to examine cartons at delivery, and signing the carrier's paperwork, releases the carrier and Southlands Fabric and Sewing Centre from any and all freight claims.
In the event an item shipment is lost, we will not refund until the post office or delivery service
completes its lost incident investigation. We assist clients in filing a lost-mail/insurance claim with
the post office or the delivery service and we will require the buyer's cooperation in
completing the paperwork and assisting in the claim process.
Prior approval must be obtained for any products being returned.
All products, if accepted for return, other than damage, are subject to a 5% restocking fee and
must be shipped prepaid. The customer is responsible for properly packaging and returning the product in reusable condition. If not, additional charges may
be added to the restocking fee. If a customer holds a product for more than ten (10) days, a
return for credit will be voided.
All products being returned under such conditions shall be prepaid (unless they are being
returned due to damage), packaged in good condition and shipped to:
Southlands Fabric & Sewing Centre
29 Yampi Way
WILLETTON WA 6155